Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Agreement" — refers to these Terms and Conditions, together with any engagement letter or scope of work issued by Peranakan Partners.
• "We / Us / Our" — refers to Peranakan Partners, a legal advisory practice registered and operating in Singapore.
• "You / User / Client" — refers to any individual or organisation that accesses this website or engages with our services.
• "Services" — refers to employment law advisory services including contract preparation, workplace policy development, and dispute advisory, as described on this website.
• "Content" — refers to all materials, documents, templates, policy drafts, and written advice produced in the course of providing Services.
• "Website" — refers to the website accessible at https://peranakan.live.

2. Acceptance of Terms

By submitting an enquiry form, entering into a service engagement, or otherwise using this website, you confirm that:

• You are at least 18 years of age and have full legal capacity to enter into a binding agreement.
• If acting on behalf of a company or other entity, you have the authority to bind that entity to these Terms.
• You have read and understood these Terms and Conditions and agree to be bound by them.
• You understand that use of this website does not, by itself, constitute the formation of an advisory relationship.

An advisory relationship is established only upon issuance and acceptance of a formal engagement letter or scope of work document from Peranakan Partners.

3. Description of Services

Peranakan Partners provides employment law advisory services to employers and employees in Singapore. Our current service offerings include:

Service availability is subject to adviser capacity. We reserve the right to decline an engagement where a conflict of interest exists or where we are otherwise unable to act.

4. User Responsibilities

When using this website and engaging our Services, you agree to:

• Provide accurate, complete, and current information when submitting enquiries or engaging a service.
• Notify us promptly of any changes that may affect your matter or the advice provided.
• Use materials and documents produced by us only for the purposes agreed in your engagement.
• Not reproduce, distribute, or publish our advice or documents without prior written consent.
• Refrain from using this website in any way that could damage, disable, or interfere with its operation.
• Not attempt to gain unauthorised access to any systems or data associated with this website.
• Comply with all applicable Singapore laws when using this website and our Services.

We are not responsible for the accuracy of decisions made on the basis of information you provide that is incomplete or incorrect.

5. Intellectual Property

All content on this website — including text, layout, graphics, and design — is the property of Peranakan Partners and is protected under applicable Singapore intellectual property laws.

Documents, templates, and written materials produced for you as part of a service engagement are licensed to you for use within the scope described in your engagement letter. This licence is:

• Non-exclusive and non-transferable.
• Limited to the specific purpose for which the material was produced.
• Revocable in the event of a material breach of these Terms.

You may not adapt, resell, or redistribute our work product without our prior written agreement. Ownership of the underlying methodology and drafting framework remains with Peranakan Partners.

6. Payment Terms

All fees are quoted and payable in Singapore Dollars (SGD). Payment terms are as follows:

• An invoice will be issued upon confirmation of engagement and agreement on scope.
• Payment is due within 7 calendar days of invoice issuance, unless otherwise agreed in writing.
• Accepted payment methods include bank transfer and PayNow. Details are provided on the invoice.
• Work on your matter will commence upon receipt of cleared payment.

Refund Policy

If you wish to withdraw from an engagement before work has commenced, a full refund will ordinarily be provided. Once substantive work has begun, a pro-rated refund may be issued at our discretion, reflecting the work completed to date. No refund will be issued upon delivery of completed work product. Please direct refund enquiries to [email protected].

7. Service-Specific Terms

Contract Preparation

The standard service includes one round of revisions following delivery of the initial draft. Additional revision rounds may be accommodated at an agreed supplementary fee. The final document is delivered in editable format for your records.

Workplace Policy Development

The service scope includes a policy gap assessment, drafting of the agreed policy documents, and one walkthrough session with your HR team. Requests for additional policies beyond the original scope will be treated as a separate engagement.

Employment Dispute Advisory

Advisory services cover assessment, correspondence preparation, and support at the TADM mediation stage. Representation before the Employment Claims Tribunal, where applicable, is subject to a separate engagement and fee arrangement. Timelines for dispute matters are subject to the scheduling of third-party institutions and are outside our direct control.

8. Disclaimers

• Our Services are provided based on the information you supply. The quality of advice is contingent on the accuracy and completeness of what you share with us.
• Employment law is subject to legislative change. While we aim to keep our advice current, we cannot be held responsible for changes in law occurring after your engagement concludes.
• This website and its content are provided on an "as is" basis. We make no warranties regarding the accuracy, completeness, or suitability of information on this site for any particular purpose.
• We do not accept responsibility for outcomes arising from the use of template documents obtained from sources other than Peranakan Partners.

9. Limitation of Liability

To the fullest extent permitted by Singapore law:

• Our total liability arising from any engagement shall not exceed the fees paid by you for the specific service giving rise to the claim.
• We shall not be liable for indirect, consequential, incidental, or special damages of any kind, including loss of profits, business interruption, or reputational harm.
• We are not liable for outcomes arising from your failure to implement advice provided, or from acting on incomplete information.
• Force majeure events — including legislative changes, institutional delays, or circumstances beyond our reasonable control — shall not give rise to liability.

Nothing in these Terms excludes liability for fraud or any liability that cannot be excluded under applicable Singapore law.

10. Indemnification

You agree to indemnify and hold harmless Peranakan Partners, its advisers, and associated personnel from any claims, losses, liabilities, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) inaccurate or incomplete information you provided; or (c) your use of our work product in a manner inconsistent with the agreed engagement scope.

11. Termination

Either party may terminate an engagement by providing written notice. Termination by us may occur where:

• A conflict of interest arises that cannot be resolved.
• You provide materially inaccurate information or withhold information that affects our ability to advise.
• Payment obligations are not met within the agreed timeframe.
• Continuation of the engagement would require us to act contrary to professional obligations.

Upon termination, fees for work completed to the date of termination remain payable. Obligations relating to confidentiality, intellectual property, and limitation of liability survive termination.

12. Dispute Resolution

These Terms are governed by the laws of the Republic of Singapore. In the event of any dispute arising from these Terms or an engagement with Peranakan Partners:

1. Informal Resolution: The parties shall first attempt to resolve the matter through direct communication within 20 business days of the dispute being raised.
2. Mediation: If informal resolution is unsuccessful, either party may refer the matter to mediation at the Singapore Mediation Centre.
3. Jurisdiction: If mediation does not resolve the dispute, the parties submit to the exclusive jurisdiction of the courts of Singapore.

13. General Provisions

• Entire Agreement: These Terms, together with any engagement letter issued, constitute the entire agreement between the parties regarding the subject matter and supersede prior discussions.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it at a later time.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our obligations where necessary in the course of normal business operations.
• Notices: Written notices under these Terms may be sent by email to the addresses provided at the time of engagement. Email notices are effective upon receipt of a read or delivery confirmation.

14. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, applicable law, or operational practice. When we do:

• The revised Terms will be published on this page with an updated "Last Updated" date.
• Clients with active engagements will be notified by email of material changes.
• Continued use of our Services after an update constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically.

15. Contact Information

For questions regarding these Terms and Conditions, or to raise a concern about a service engagement, please contact us: